Refund & Return
1. Return Eligibility
To be eligible for a return, items must be unused and in the same condition that you received them. It must also be in the original packaging.
2. Return Process
To initiate a return, please follow these steps:
- Contact us at [insert customer service email] to request a return authorization.
- Include your order number and reason for the return.
- Once your return is authorized, we will provide you with a return shipping label and further instructions.
3. Refunds
Refunds will be processed once we receive and inspect your returned item. If approved, a refund will be issued to your original payment method within [insert number of days, e.g., 5-10 business days].
4. Non-Refundable Items
Certain items are non-returnable, including:
- Gift cards
- Downloadable software products
- Items marked as final sale
5. Exchanges
If you would like to exchange an item for a different size or color, please follow the return process and place a new order for the desired item.
6. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 7 days of receipt at [insert customer service email]. We will arrange for a replacement or refund as appropriate.
7. Shipping Costs for Returns
Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped, defective item).
8. Changes to Refund and Return Policy
We reserve the right to modify this policy at any time. Please check this page periodically for updates.
Contact Us
For questions regarding our refund and return policy, please reach out to us at: